OUR
VISION
“To be a reference hospital both for teaching and
health service tasks with the strategic aims of health promotion, disease
prevention and treatment”
OUR
MISSION
“Innovatively, progressively and competitively improve
the quality of life for all we serve with all our stuff”
OUR VALUES
Patient
Safety is Our Number One Priority.
Our
number one priority is to ensure the safety of our patients with a qualified
and sustainable health service which brings
state-of-the-art healthcare.
Rights of Patients and
Their Relatives is Considered with all Aspects.
In our Hospital, “Rights
of Patients” which is a legistation in Turkish Law is considered with all
aspects. The main aim of all those rights is to provide a "high level of human
health protection" and give you high quality health services.
·
Right to Live
It can not be given up the patients' right to live for whatever reason and
can not be claimed anyone's life even though her/him own will.
·
Right to Take Protective Measures
Every people has the right to have available service to be protected
against diseases. The task of health service providers to achieve this goal is
provide to benefit from health services, the newest professional information
and technological developments to everybody. Also you can get information about
protective health services by our hospital.
·
Right of Access
Every people has the right of access from health services to fulfilment of
health care need. Health services should be given without discrimination of
language, religion, race, sex, the difference of thought and it should not be
discriminated on the type of disease, time, abode or financial resources.
Patients without full physical qualification should benefit from all rights
equally.
People have right of access on situations like organ transplantation and
experimental research within the frame of the country's laws and regulations.
·
Right to Demand Information
Every people has the right to get information about their state of health,
health services, how they can benefit from these services, all the results of
scientific researches and technological developments.
Health services should be given to patient in an easy to reach method and
in a language the patient can understand.
·
Patients have:
the right to know identify and task of personnel who the patient will
receive from
the right to learn the price of service that the patient will pay and the
right to ask its bill
the right to have consultation service by other physician if he/she
requests
the right to demand information about treatmens and applications which will
be applied to her/him
·
Right of Access to Medical Records
Patients have the right to demand informations about their diseases on
their files,records and replication with copying, questioning and demand to
correction of failures if they are.
Medical record of dead patients can be
given with explicit permission or court decision.
Patients have the right to demand
changing disease, treatment process or other applications which are on medical
records and not compatible with reality.
All medical record of patient can be
sent herself/himself or other institution which the patient prefers with a
written request
·
Right of Consent
Every people has the right to demand information to participate decisions
about her/him health. These informations are essential for any process and
treatment. Health service providers have to inform to the patient including
other treatment choices along with all informations about any operation or
treatment, risks, nuisances, side reactions. Consent of patients includes rutin
process, too.
Parents give approval instead of the
patients who are under 18 or comatose. In case parents object, if the physician
/ health officer 's think it interests patient the decision should belong to
court or an aouthority as arbitration court.
If there is not legal represantative and
the situation is in an emergency, medical intervention can be applied without
consent.
Right to Refuse
Treatment
Patient has the right to refuse
treatment or medical intervention or going on treatment by changing his
decision. Patient also has the right to refuse the topic being informed about
her/him health status. If it is rejected, patient's connection with our hospital
is dismissed.
But when he/she consults to our hospital
again, the right to receive care and treatment continues.
·
Right of Election
All people having enough information, have the right of election among
different treatment methods and people who give treat. Patient have the right
of election methods of diagnosing and treatment will be aplied, physician,
expert and hospital. Health Services Team should show that they intitle the
right of election to the patient with inform about other health institutions
which apply this treatment, physicians and success status. All impediments
which limit exercise this right should be extinguished.
·
Right of Privacy
Every people has the right of demanding being kept confidential her/his
special visitings along with personal information, health status, the diagnosis
and informations about the treatment. Informations and datum of person's health
status and treatment being applied to her/him should be confidential and
preserved. It should be respected patient's personal privacy during treatment
process, the process should be applied in an available environment and by
people who should be really there. Patient have the right of unacceptability of
people who are not related to her/his treatment including visitors.
·
The Right Of Patients To Receive Health Care Services
On Time
Every people has the right to receive necessary treatment on time. This
right is valid for all stages of the treatment. Determining waiting period
considering required services in a certain time is a task of Health Services.
If health services are not given to patients on time, choice of using
alternative services same quality should be offered and expendirutes inflicting
this should be paid back within a reasonable time.
Physicians should spare enough time to patients including informing time.
·
Entitled to Dignity
Every people has the right to receive service with respect,care
exactingness, cheerful,polite,clement in an environment which is available for
health and without noise and other distracting factors. Hospital staff members
do not have the right to debate with you. Complaints are solved with the Office
of Patient Rights.
·
The Right To Perform Religious Services
Patients have the right to perform their religious services , wearing
clothes compatible with their believes, using symbols and getting social and
psychological support within the possibilities of the institution and within
the frame of measures taken by administration.
·
Visitation and Companion Rights
Every people has the right to receive visitors expediently the observance
and rules which are determined by the institution and the right to keep
companion within the possibilities and when the physician considers
appropriate.
·
Quality rights-standard
Every people has the right of access from high quality health services. The
right to quality health care requires to be provided services satiably in terms
of technical performance, comfort and human relations by health institutions
and health personnel. Health personnel can not apply a diagnosis or treatment
contrary to the rules of medical ethics or deceptive in nature.
·
Security Rights
Every people has the right to protection damages from health services,
medical mistakes and errors and the right of access treatments and institution
with high security standards.
·
Innovation Right
Every people has the innovation right according to international standards
including diagnosis procedures. Goals of Health Services is doing researches
considering rare frequent diseases and support them.
·
Right to avoid unnecessary pain / suffering and
nuisance
Every people has the right to protection from pain,suffering and nuisance
as far as possible at all stages of treatment. Health Services should take
precautions for easier and more comfortable treatment.
·
The Right to End of Life
Health Services should provide a special treatment for patients who are at
the end of their lives and their families.
·
Personal Treatment Right
Every people has the right routing diagnose and treatment according to
her/his personal necessities. Therefore Health Services should provide flexible
programmes always right to treatment holds the first place.
·
The right to complain
Every people has the right to complian when gets harm. All pesonnel taking
care of the patient, should inform about the rights to her/him. Complain should
be responded verbal or written by Patient Rights Units officials in a certain
time after it is taken. It is a right to appeal related professional
organizations and courts for unresolvable complains pursuant to Law No. 6023.
·
The right to compensation
Every people who gets physical, moral or physiological harm during
treatment has the right to compensation in a short time.Health Services should
know that there is always right to compension even the responsible can not be
determined and regardless of the reason and importance of damage.
Patients and their relatives have the right to access and information can
understand and use all these right.
To
Publish Responsibilities of Patients and Their Relatives is a Function of our
Transparancy Policy.
·
Responsibility to Provide Information
Since the health information about the patients and their relatives
(medical history, current complaints, applied treatments, such as medications
and vitamins used) is necessary for the diagnosing and treatment process it is
the patient's and her/his relative's responsibility to provide them right to
the person in charge of the treatment accurately and completely.
If the patients and their relatives are in difficulty to understand the
comments about the treatment, this must be reported to the patient and care
givers and they should ask all the questions that come to their mind.
Patients and their relatives, after they were informed about the healt
status of the patient and making sure of the understaniding them correctly,
should be active in the decision making process in the treatment and should
declare their consent on the treatment.
They should inform the authorities in case of any changes in the basic
informations such as name, surname, address, phone number.
·
Responsibility of Payment of Examination and
Treatments
The payment methods, how the debts will be paid, who or which institution
would pay, should clearly be stated in the acceptance stage.
It is patient's and her/his relative's responsibility to complete the
certification about their social security or private healt insurance.
Patients or their representatives must submit a letter obtained from the
patient's institutions in cases required emergency intervention and treatments.
The patients who have the right to free treatments should prove these
rights with the necessary documents.
Patients and their relatives are bound to compensate the loss /damages on
the tools or machines caused by misusage.
·
Responsibility for Compliance with Recommendations
Patients and their relatives are responsible for compliance with the rules
and practices has the responsibility to fulfill the rules and practices of the
health care institutions they found.
·
Responsibility for Observance of Rules and
Applications
Patients are responsible for observance of rules and applications of the
health institution which they are in.
·
Respecting Liability
Patients and their relatives should consider the rights of other patients
and health care workers.
Patients and their relatives must respect the hospital's visiting policy.
Patients and relatives should act in accordance with the hospital's privacy
policy.
Patients where the number of visitors and hence more noise must take
measures to comply with the hospital administration.
Patients and relatives should not demand the implementation or
administration of any medication. Except for the ones included in the treatment
plan
Patients and their relatives must adhere to appointment times and delays
should be prevented, in cases where the delay should assist the organization by
allowing them to appear before the other patients.
We
are Sensitive to the Society
We show sensitivity not only to the medical needs of the society but also
the social needs. We also serve as a NGO for many social purposes.
We
are Sensitive to the Environment
We take care in order
not to harm the environment and natural resources due to our activities. We determine
our impact on the environment and minimize our negative impact if any, and
strive to protect natural resources, and by managing our waste, we minimize
air, water and soil pollution through appropriate methods.
We Care for Health Professionals Education
As a research and teaching hospital we deal not only with the
education of research stuff but also regard life-long learning.
We Care for Our Stuff
In our hospital work satisfied stuff is considered at all
levels.
OUR QUALITY POLICY
We always seek the better
with a continous effort, on the basis of Turkish Ministry of Health hospital
quality standarts.